Learning Operations Manager X2

Job Description

Title: Learning Operations Manager

Contracts available:

1 x Permanent, full-time;

1 x Temporary up to 15 months, full time.

(36 hours per week, 5 in 7, with 1 weekend in 3)

Salary: £37,230

About us

We are a world-class visitor attraction and leading science research centre. Our goal is to tackle the biggest challenges facing the world today using our unique collections and expertise. With over 80 million objects spanning billions of years, we welcome more than five million visitors annually and 16 million visits to our website. We believe that by attracting people from diverse backgrounds to work for us, we can continue to bring fresh perspectives and find new ways of doing things. We currently employ 900 staff in various roles, all working towards our vision of a future where people and the planet thrive. We value diversity and inclusion and strive to create an inclusive environment where everyone feels a sense of belonging and can thrive and feel valued and respected.

Job Summary

As a Learning Operations Manager, you will play a crucial role in delivering our ambitious Learning Plan, which aims to create advocates for the planet. You will be responsible for managing and developing a high-performing team of NHM Learning Facilitators and working with colleagues across Learning to plan and deliver a dynamic facilitated learning programme. Additionally, you will oversee the daily operations, ensure a high standard of service, and collaborate with other teams to coordinate programming and delivery. Your role will also involve managing budgets, monitoring key performance indicators, and contributing to the ongoing training and development of the team.

Main tasks and responsibilities

  • Lead and oversee face-to-face learning activities on a rolling three-week/weekend working rota.
  • Manage and develop a motivated and reflective team of Learning Facilitators.
  • Oversee and monitor the learning programme, including observation and reflective practice.
  • Coordinate training and development opportunities for the team.
  • Strategically plan and coordinate activity and delivery resources for a sustainable learning programme.
  • Collaborate with stakeholder teams to ensure smooth daily delivery.
  • Maintain health and safety standards, oversee risk management, and safeguard daily activities.
  • Manage the annual operating expenses budget.
  • Oversee resource management, rosters, and planners for Learning Facilitators.
  • Monitor Key Performance Indicators.
  • Manage online scheduling and external contracts for educators.
  • Maintain learning spaces and related infrastructure.
  • Line manage the Learning Curator and Learning Facilitator Team Coordinator.
  • Oversee the running of the Spirit Collection Tour programme.
  • Embed the new Urban Nature Project outputs into business-as-usual operations.
  • Represent NHM Learning internally and externally.
  • Ensure the team stays up to date with best practices in the museum and cultural sector.

Person Specification

  • Passionate about nature and creating advocates for the planet.
  • Significant experience in a similar management or operational role within a cultural setting.
  • Knowledge of learning theory and practice, preferably in a museum or informal setting.
  • Experience in developing and delivering training and professional development programmes.
  • Experience in building and managing educator teams, preferably in a museum or science centre.
  • Experience in working within a large and complex visitor-facing organization.
  • Excellent organizational skills, including planning, budget management, and scheduling.
  • Strong interpersonal skills and the ability to collaborate effectively across an organization.
  • In-depth knowledge of health and safety and safeguarding risk management.
  • Familiarity with HR processes and equality legislation.
  • Understanding of the Equality Duty and its application in a visitor-focused setting.

What we offer

  • 27.5 days holiday plus 8 bank holidays (full-time equivalent).
  • Generous defined contribution Natural History Museum Pension Scheme.
  • Season ticket, bicycle, and rental loan.
  • Life insurance.
  • Free admission to our exhibitions and other paid exhibitions at museums and galleries.
  • Staff discount at our Museum shops and cafes.
  • Training initiatives and opportunities for skill-building.
  • Affordable membership to the Civil Service Sports Council.
  • Membership to our Sports and Social Association.

10 Interview Questions You Might Get Asked

These are questions that we think might come up at some point during the interview process. It's worth prepping answers for the questions below, as well as other key areas you think will be important to secure the role.

  • What experience do you have working in a similar management or operational role within a cultural setting?
  • Can you describe your knowledge of learning theory and practice, specifically within a museum or other informal setting?
  • Tell us about your experience in developing and delivering training, mentoring, and professional development programs.
  • How have you built and managed educator teams, preferably in a museum or science center?
  • What is your experience working within a large and complex visitor-facing organization?
  • Can you provide examples of your organizational skills, including planning, budget management, and scheduling the work of others?
  • Describe a time when you had to work collaboratively across an organization. How did you ensure effective communication and cooperation?
  • Have you had experience with health and safety and safeguarding risk management? If so, please explain.
  • Can you explain your knowledge and experience with key HR processes such as performance appraisal, recruitment, selection, and performance management approaches, and equality legislation?
  • How familiar are you with the Equality Duty and its application within a visitor-focused setting?

5 Questions You Could Ask

Based on the job description above, here are 5 questions we think you could ask during your interview. Use them as a guide to help you write your own questions.

Remember: Always have at least 5 questions prepared for the interview. If you do not, you run the risk of looking unprepared.

  • What is the main focus and goal of the Learning Plan?
  • How does the Learning Operations Manager contribute to the overall learning experience for visitors?
  • What is the process for managing and developing the Learning Facilitators team?
  • Can you provide more information about the ongoing training and professional development opportunities for the team?
  • What are the key responsibilities and tasks related to health and safety and risk management?
Job Location
Job Data


Location: Not Specified



Salary Per: Annual

Salary Min:

Salary Max:


Job Type: Permanent

FT or PT: Full Time

Category: Advert / Media / Entertainment

Latitude: 55.378051

Longitude: -3.435973

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