Customer Services Specialist Manchester - Government ( No Weekends No Bank Holidays )

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Job Description

We are seeking a team of experienced Full-Time Inbound Customer Service Specialists to join our TP family for a government campaign. The positions are office-based at our Manchester location. If you have a passion for supporting customers and want to make a difference during the country's cost of living crisis, this role is perfect for you.

Role: Customer Service Specialist

Site: TPUK Manchester, Martin House, 23 Hunts Bank, M3 1BE

Start Date: 04/12/2023

Contract: Full-Time

Training Duration: 15 days, Monday to Friday

Hours: 37.5 per week

Shifts: Full flexibility between 8:00am-6:15pm Monday to Friday, no weekend working or bank holidays. Your shift pattern will be determined by the business.

Salary: £20,319 pa (£10.42ph)

This is an office-based role and working from home is not an option.

What does my role involve?

  • A typical day will involve working in a lively and vibrant environment.
  • You will start your day by signing into your systems and preparing for the day ahead.
  • As a Customer Service Specialist, you will provide excellent service to a diverse range of customers and employers.
  • You will handle inbound queries from customers regarding employment status, government guidelines, general claims, payments, advances, impact of Covid-19/government support, change of details/circumstances, new Universal Credit claims, and appointment-related queries.
  • You will inform customers about benefit payments available to those with a low income or who are out of work or unable to work.

What do we need from you?

  • Strong verbal and written communication skills with attention to detail.
  • The ability to build collaborative customer relationships in a fast-paced environment.
  • A positive attitude and the ability to interact with diverse groups of people.
  • A professional and friendly telephone manner.
  • Customer service experience.
  • Experience working in a target-driven environment to a high standard.
  • PC skills and the ability to navigate multiple systems competently.
  • A consistent typing speed.
  • The ability to take ownership of situations with positivity and resilience.
  • Able to thrive in a fast-paced and engaging environment.

Benefits of being a Customer Service Specialist

  • Online recruitment process with potential job offer within 24 hours and fully paid training.
  • 28 days' holiday (including bank holidays), increasing to 30 days after 1 year of service.
  • Lifestyle Benefits program featuring discounts, special offers, and exclusive employee deals from retail partners. Access to free wellness, kids, and learning classes through our Community Online Academy.
  • Refer & Earn Scheme - earn up to £900 for referring a friend to work for TP, and £300 for your friend.
  • Employee welfare support including access to a Mental Health Employee Assistance program available 24/7, and our Interactive Health and Wellbeing Hub.
  • Life Assurance Cover and Pension Scheme.
  • Length of Service and monthly recognition awards.
  • Opportunities for career development and progression.

If you are interested in joining us, apply today to submit your application. A member of our friendly recruitment team will be in touch within 48 hours.

Priority will be given to internal candidates.

10 Interview Questions You Might Get Asked

These are questions that we think might come up at some point during the interview process. It's worth prepping answers for the questions below, as well as other key areas you think will be important to secure the role.

  • Can you tell us about your previous customer service experience?
  • How do you handle challenging customer situations?
  • What do you know about our government campaign and the cost of living crisis?
  • Have you worked in an inbound customer service role before?
  • How do you handle multiple systems and navigate them efficiently?
  • What is your typing speed and accuracy?
  • How do you establish collaborative relationships with customers?
  • Can you give an example of a time when you went above and beyond to provide excellent customer service?
  • How do you handle working in a target-driven environment?
  • Do you have any experience with Universal Credit claims and government guidelines?

5 Questions You Could Ask

Based on the job description above, here are 5 questions we think you could ask during your interview. Use them as a guide to help you write your own questions.

Remember: Always have at least 5 questions prepared for the interview. If you do not, you run the risk of looking unprepared.

  • What is the training process like for this role?
  • Can you provide more information about the government campaign and the specific tasks the Customer Service Specialist will be responsible for?
  • What is the team dynamic like in the Manchester office?
  • Are there opportunities for growth and advancement within this role?
  • Can you tell me more about the Lifestyle Benefits program and the discounts and offers available?
Job Location
Job Data

Company: Teleperformance

Location: Manchester

Posted: 2023-11-05 00:00:00


Salary Per:

Salary Min:

Salary Max:


Job Type:

FT or PT: full_time

Category: Customer service / support

Latitude: 53.479489

Longitude: -2.245115

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