Support Specialist

Job Description


We are seeking a team of experienced Full-Time Inbound Customer Service Specialists to join our TP family for a government campaign. This role is office-based and located in our Manchester office. If you have a passion for supporting customers and want to make a difference in the face of the cost of living crisis, then this is the perfect role for you.

Role: Customer Service Specialist

Site: TPUK Manchester, Martin House, 23 Hunts Bank, M3 1BE

Start Date: 04/12/2023

Contract: Full-Time

Training Duration: 15 days, Monday to Friday

Hours: 37.5 per week

Shifts: Full flexibility between 8:00am-6:15pm Monday to Friday, no weekend working and no bank holidays. Your shift pattern will be determined by the business.

Salary: £20,319 pa (£10.42ph)

This is an office-based role and no work from home option is available.

What does my role involve?

  • A typical day will involve working in a lively and vibrant environment.
  • You will start your day by signing into your systems and preparing for the day ahead.
  • As a Customer Service Specialist, your role will be to provide excellent service to a diverse range of customers and employers.
  • You will be working on an inbound channel, assisting with online queries from customers regarding employment status, government guidelines, general claims, payments, advances, impact of Covid-19/government support, change of details/circumstances, new Universal Credit claims, and appointment-related queries.
  • You will be responsible for informing customers of benefit payments that may be available to help with living costs for those on a low income or unable to work.

What do we need from you?

  • Strong verbal and written communication skills with attention to detail.
  • The ability to establish collaborative relationships with customers in a fast-paced environment.
  • A positive attitude and the ability to interact with a variety of people.
  • A professional and friendly telephone manner.
  • Prior customer service experience.
  • Experience working in a target-driven environment to a high standard.
  • Proficiency with PC skills and the ability to navigate multiple systems easily.
  • A consistent and efficient typing speed.
  • The ability to take ownership of situations with positivity, resilience, and a dedicated approach to providing excellent service.
  • The ability to work in a fast-paced and engaging environment.

Benefits of being a Customer Service Specialist

  • Online recruitment process with potential job offer within 24 hours and fully paid training.
  • 28 days' holiday (including bank holidays), increasing to 30 days after 1 year of service.
  • Lifestyle Benefits program with discounts, special offers, and exclusive employee deals from various retail partners, as well as free wellness, kids, and learning classes through our Community Online Academy.
  • Refer & Earn Scheme - earn up to £900 for referring a friend to work for TP and £300 for your friend too.
  • Employee welfare support including free access to our Mental Health Employee Assistance program available 24/7, and our Interactive Health and Wellbeing Hub.
  • Life Assurance Cover and Pension Scheme.
  • Length of Service and monthly recognition awards.
  • Opportunities for career development and progression.

If you're interested in joining us, apply today to create your application and a member of our friendly recruitment team will be in touch with you within 48 hours. Priority will be given to current employees.

10 Interview Questions You Might Get Asked


These are questions that we think might come up at some point during the interview process. It's worth prepping answers for the questions below, as well as other key areas you think will be important to secure the role.

  • Can you tell us about your previous experience in customer service?
  • How do you handle difficult or irate customers?
  • Are you comfortable working in a fast-paced environment?
  • How do you prioritize tasks and manage your time effectively?
  • Can you give an example of a situation where you provided exceptional customer service?
  • How do you handle high call volumes?
  • Do you have experience working with multiple computer systems simultaneously?
  • Can you describe your typing speed and accuracy?
  • How do you handle stressful situations?
  • What motivates you to provide excellent customer service?

5 Questions You Could Ask


Based on the job description above, here are 5 questions we think you could ask during your interview. Use them as a guide to help you write your own questions.

Remember: Always have at least 5 questions prepared for the interview. If you do not, you run the risk of looking unprepared.

  • What is the training process like for this role?
  • Can you tell me more about the government campaign that I will be working on?
  • What is the typical shift pattern for this role?
  • Are there any opportunities for career advancement within the company?
  • Can you provide more details about the benefits package, such as the lifestyle benefits program and employee welfare support?
Job Location
Job Data

Company: Teleperformance

Location: Firswood

Posted: 2023-11-05 00:00:00

Salary:

Salary Per:

Salary Min:

Salary Max:

Benefits:

Job Type:

FT or PT: full_time

Category: Customer service / support

Latitude: 53.459450

Longitude: -2.273509

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