Customer Service Specialist

Job Description


We are currently seeking a team of experienced Full-Time Inbound Customer Service Specialists to join our TP family for one of our government campaigns. The positions are office based and located in our Manchester office. If you have a passion for supporting customers and want to make a real difference during these challenging times, then this is the perfect role for you.

Role: Customer Service Specialist

Site: TPUK Manchester, Martin House, 23 Hunts Bank, M3 1BE

Start Date: 04/12/2023

Contract: Full-Time

Training Duration: 15 days, Monday to Friday

Hours: 37.5 per week

Shifts: Full flexibility between 8:00am-6:15pm Monday to Friday, NO WEEKEND WORKING and NO BANK HOLIDAYS. Your shift pattern will be set by the business.

Salary: £20,319 pa (£10.42ph)

THIS IS AN OFFICE BASED ROLE AND NO WORK FROM HOME OPTION IS AVAILABLE

What does my role involve?

  • A typical day will see you working in a lively & vibrant environment.
  • You will start your day by signing into your systems and preparing for the day ahead.
  • As a Customer Service Specialist, you will provide excellent service to a diverse range of customers and employers.
  • You will be working on an inbound channel and assisting customers with online queries related to employment status, government guidelines, general claims, payments, advances, Covid-19/government support, change of details/circumstances, new Universal Credit claims, and appointment-related queries.
  • You will also inform customers about benefit payments available to those on a low income or unable to work.

What do we need from you?

  • Strong verbal and written communication skills with attention to detail.
  • The ability to establish collaborative customer relationships in a fast-paced environment.
  • A positive attitude and the ability to interact with diverse individuals.
  • A professional and friendly telephone manner.
  • Prior customer service experience.
  • Experience working in a target driven environment to a high standard.
  • Computer skills and the ability to navigate multiple systems competently.
  • A good consistent typing speed.
  • The ability to take ownership of situations with positivity, resilience, and a dedicated approach to providing excellent service.
  • Able to thrive in a fast-paced, engaging environment.

Benefits of being a Customer Service Specialist

  • Online recruitment process, with potential job offer within 24 hours and fully paid training.
  • 28 days’ holiday (including bank holidays), increasing to 30 days after 1 year of service.
  • Lifestyle Benefits program featuring discounts, special offers, and exclusive employee deals from various retailers. Also includes free wellness, kids, and learning classes through our own Community Online Academy.
  • Refer & Earn Scheme - earn up to £900 for referring a friend to work for TP and £300 for your friend too.
  • Employee welfare support with free access to mental health assistance program and our Interactive Health and Wellbeing Hub, available 24/7.
  • Life Assurance Cover & Pension Scheme.
  • Length of Service and monthly recognition awards.
  • Opportunities for career development and progression.

If you are interested in joining our team, apply today to start your application. A member of our recruitment team will be in touch within 48 hours.

Priority will be given to those who apply early.

10 Interview Questions You Might Get Asked


These are questions that we think might come up at some point during the interview process. It's worth prepping answers for the questions below, as well as other key areas you think will be important to secure the role.

  • Can you tell us about your previous experience in customer service?
  • How do you handle difficult or irate customers?
  • Do you have experience working in a target-driven environment?
  • Can you give an example of a time when you provided excellent customer service?
  • Are you comfortable working in a fast-paced environment?
  • How do you prioritize your tasks when dealing with multiple customer inquiries?
  • Have you worked with multiple systems and programs simultaneously?
  • How do you handle confidential customer information?
  • What do you enjoy most about working in customer service?
  • Do you have any experience in dealing with government campaigns or guidelines?

5 Questions You Could Ask


Based on the job description above, here are 5 questions we think you could ask during your interview. Use them as a guide to help you write your own questions.

Remember: Always have at least 5 questions prepared for the interview. If you do not, you run the risk of looking unprepared.

  • What is the training process like for this role?
  • Can you provide more information about the government campaign that we will be working on?
  • Are there opportunities for advancement and career development within the company?
  • Can you tell me more about the benefits package, such as the Lifestyle Benefits program?
  • What is the typical shift schedule like for this role?
Job Location
Job Data

Company: Teleperformance

Location: Firswood

Posted: 2023-11-05 00:00:00

Salary:

Salary Per:

Salary Min:

Salary Max:

Benefits:

Job Type:

FT or PT: full_time

Category: Customer service / support

Latitude: 53.459450

Longitude: -2.273509

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