Customer Service Associate

Job Description

We are seeking a team of experienced Full-Time Inbound Customer Service Specialists to join our TP family for one of our government campaigns. These positions are based in our Manchester office. If you enjoy providing support to customers and have a desire to make a meaningful impact during the country's cost of living crisis, then this role is for you.

Role: Customer Service Specialist

Site: TPUK Manchester, Martin House, 23 Hunts Bank, M3 1BE

Start Date: 04/12/2023

Contract: Full-Time

Training Duration: 15 days, Monday to Friday

Hours: 37.5 per week

Shifts: Full flexibility between 8:00am-6:15pm Monday to Friday, no weekend working and no bank holidays. Your shift pattern will be set by the business.

Salary: £20,319 pa (£10.42ph)

This is an office based role and no work from home option is available.

What does my role involve?

  • A typical day will see you working in a lively and vibrant environment.
  • You will start your day by signing into your systems and ensuring you are prepared for the day ahead.
  • As a Customer Service Specialist, you will provide excellent service to a diverse range of customers and employers.
  • You will be working on an inbound channel, assisting with online queries from customers regarding employment status, general claims, payments, advances, Covid-19/government support, change of details/circumstances, new Universal Credit claims, and appointment-related queries.
  • You will inform customers of benefit payments that may be available to those on a low income, out of work, or unable to work, to help with living costs.

What do we need from you?

  • Strong verbal and written communication skills with attention to detail.
  • Ability to build collaborative customer relationships in a fast-paced environment.
  • A positive attitude and the ability to interact with diverse individuals.
  • Professional and friendly telephone manner.
  • Experience in customer service.
  • Experience working in a target-driven environment to a high standard.
  • Computer skills and the ability to navigate multiple systems effectively.
  • A consistent typing speed.
  • Take ownership of situations with a positive and resilient approach to providing excellent service.
  • Able to thrive in a fast-paced, engaging environment.

Benefits of being a Customer Service Specialist

  • Online recruitment process with the potential for a job offer within 24 hours and fully paid training.
  • 28 days of holiday (including bank holidays), increasing to 30 days after 1-year of service.
  • Lifestyle Benefits program with discounts, special offers, and exclusive employee deals from various retailers. Access to free wellness, kids, and learning classes through our Community Online Academy.
  • Refer & Earn Scheme - earn up to £900 for referring a friend to work for TP, and £300 for your friend too.
  • Employee welfare support with free access to our Mental Health Employee Assistance program, available 24/7, and our Interactive Health and Wellbeing Hub.
  • Life Assurance Cover and Pension Scheme.
  • Length of Service and monthly recognition awards.
  • Opportunities for career development and progression.

If you are interested in joining our team, apply today to submit your application. A member of our recruitment team will be in touch within 48 hours.

Priority given to applications received before 12/01/2023.

10 Interview Questions You Might Get Asked

These are questions that we think might come up at some point during the interview process. It's worth prepping answers for the questions below, as well as other key areas you think will be important to secure the role.

  • Can you tell us about your previous customer service experience?
  • How do you handle challenging or difficult customers?
  • Are you comfortable working in a fast-paced environment?
  • How do you ensure attention to detail in your work?
  • Can you give an example of a time when you provided excellent customer service?
  • How do you handle multiple systems and navigate them effectively?
  • What do you know about our government campaign and the purpose of the role?
  • How do you handle working to targets and deadlines?
  • Can you describe a situation where you took ownership of a customer's issue and resolved it successfully?
  • Do you have any experience with online queries and government guidelines?

5 Questions You Could Ask

Based on the job description above, here are 5 questions we think you could ask during your interview. Use them as a guide to help you write your own questions.

Remember: Always have at least 5 questions prepared for the interview. If you do not, you run the risk of looking unprepared.

  • What is the training process like for this role?
  • Can you tell me more about the government campaign that I would be working on?
  • Are there any opportunities for career advancement within the company?
  • What is the average length of employment for someone in this role?
  • Can you tell me more about the lifestyle benefits program and the discounts it offers?
Job Location
Job Data

Company: Teleperformance

Location: Manchester

Posted: 2023-11-05 00:00:00


Salary Per:

Salary Min:

Salary Max:


Job Type:

FT or PT: full_time

Category: Customer service / support

Latitude: 53.479489

Longitude: -2.245115

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