Customer Specialist

Job Description

We are currently seeking a dedicated team of Full-Time Inbound Customer Service Specialists to join our Teleperformance family. This opportunity is specifically for one of our government campaigns and the positions are based in our Gateshead office.

If you have a passion for supporting customers and want to make a difference in the country's cost of living crisis, then this is the role for you.

Role: Customer Service Specialist

Site: Teleperformance UK, Tyne River House, Gateshead, NE11 9SZ

Start Date: 04/12/2023

Contract: Full-Time

Training Duration: 15 days, Monday to Friday

Hours: 37.5

Shifts: Full flexibility between 8:00am-6:15pm Monday to Friday, no weekend working and no bank holidays. Your shift pattern will be set by the business.

Salary: £20,319 pa (£10.42ph)

This is an office based role and there is no work from home option available.

Contact details: 0800 100 180 or

What does my role involve?

  • A typical day will see you working in a lively and vibrant environment.
  • You will start your day by signing into your systems and preparing for the day ahead.
  • As a Customer Service Specialist, you will provide excellent service to a diverse range of customers and employers.
  • You will be working on an inbound channel, handling online queries from customers regarding employment status, government guidelines, general claims, payments, advances, Covid-19 government support, change of details/circumstances, new Universal Credit claims, and appointment-related queries.
  • You will also inform customers about benefit payments that may be available to those on a low income, out of work, or unable to work.

What do we need from you?

  • Strong verbal and written communication skills with attention to detail.
  • Ability to establish collaborative customer relationships in a fast-paced environment.
  • A positive attitude and the ability to interact with a variety of people.
  • Professional and friendly telephone manner.
  • Customer service experience.
  • Experience working in a target driven environment to a high standard.
  • Proficiency in PC skills and ability to navigate multiple systems.
  • A good typing speed.
  • Ability to take ownership of situations with positivity and resilience.
  • Ability to work within a fast-paced and engaging environment.

Benefits of being a Customer Service Specialist

  • Online recruitment process with potential job offer within 24 hours and fully paid training.
  • 28 days' holiday (including bank holidays), increasing to 30 days after 1 year of service.
  • Lifestyle Benefits programme with discounts and special offers from various retailer partners.
  • Free wellness, kids, and learning classes through our Community Online Academy.
  • Refer & Earn Scheme - earn up to £900 for referring a friend to work for TP, and £300 for your friend too.
  • Employee welfare support with free access to our Mental Health Employee Assistance programme.
  • Life Assurance Cover & Pension Scheme.
  • Length of Service and monthly recognition awards.
  • Opportunities for career development and progression.

If you're interested in joining us, apply today to create your application. A member of our recruitment team will be in touch with you within 48 hours.

Contact details: 0800 100 180 or

10 Interview Questions You Might Get Asked

These are questions that we think might come up at some point during the interview process. It's worth prepping answers for the questions below, as well as other key areas you think will be important to secure the role.

  • Can you tell us about your previous customer service experience?
  • How comfortable are you working in a fast-paced environment?
  • What kind of customer relationships have you established in the past?
  • Are you comfortable working with multiple systems and navigating them competently?
  • How do you handle target-driven environments?
  • What is your typing speed and accuracy?
  • How do you handle difficult or demanding customers?
  • Are you able to work in a collaborative team environment?
  • How do you prioritize tasks in a busy workday?
  • Are you interested in opportunities for career development and progression?

5 Questions You Could Ask

Based on the job description above, here are 5 questions we think you could ask during your interview. Use them as a guide to help you write your own questions.

Remember: Always have at least 5 questions prepared for the interview. If you do not, you run the risk of looking unprepared.

  • What is the training process like for this role?
  • Can you provide more details about the specific government campaign that this role is for?
  • Are there opportunities for advancement or career development within Teleperformance?
  • What is the average call volume or workload for a Customer Service Specialist in this role?
  • Can you provide more information about the benefits package offered to employees?
Job Location
Job Data

Company: Teleperformance

Location: Lobley Hill

Posted: 2023-11-04 00:00:00


Salary Per:

Salary Min:

Salary Max:


Job Type:

FT or PT: full_time

Category: Customer service / support

Latitude: 54.942669

Longitude: -1.633152

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