Head Of Revenue Operations (12 Month FTC)

12 Month FTC

About Us

The FT has an unwavering mission: to deliver independent, high-quality information, news, and services to individuals and companies worldwide. This mission is the foundation of our reputation and the core of our aspirations for the future. At the FT, our people experience more than just the work we do. We have a diverse workforce from various backgrounds and disciplines, spanning across different locations. We foster a supportive and inclusive culture that values curiosity and rewards ambition. Those who share our mission and embrace our values will find plenty of challenges, inspiration, and opportunities for growth. Together, we help our audience become better informed and understand the world around them. This is a job that truly matters and a career that can take you anywhere.

Our commitment to diversity and inclusion

At the FT, we believe in giving employees from all regions a voice so that diverse perspectives are heard and valued. We strive to create a supportive workplace where employees can be their authentic selves and have the flexibility to meet their personal needs. We are committed to removing barriers and promoting inclusivity for all, particularly for employees from underrepresented groups.

The FT's Professional business

The FT has established commercial relationships with over 5000 corporate, government, and education customers worldwide. These customers pay for access to FT's journalism on various media platforms, benefiting over 650,000 people. Professional customers are crucial to the FT's global growth strategy. FT Professional also licenses FT's content through syndication agreements with other publishers. This successful business consistently delivers double-digit revenue growth and impressive margins. The next phase of success for FT Professional involves expanding the core business and investing in new products and services. This transition to a multi-product organization requires efficient systems, processes, and business intelligence to inform strategic decision-making.

Role Overview

Reporting to the Operations Director, this role leads a team based in London and Manila. The role is responsible for enhancing the effectiveness and productivity of the B2B marketing, customer success, sales, and support teams. This includes implementing marketing automation technology, developing new technology solutions, optimizing operational procedures, and managing existing solutions.

Job Description

- Lead teams in London and Manila, providing direction, coaching, objective setting, performance reviews, and career development

- Drive productivity and revenue growth across Marketing, Customer Success, Sales, and Support through initiatives and processes

- Collaborate with other teams to influence the successful rollout of new initiatives and products

- Provide updates on revenue operations initiatives to key stakeholders

- Measure the effectiveness of initiatives to improve customer experience and operational efficiency

- Optimize FT Professional technologies and solutions

- Evaluate and replace software, maintaining relationships with software providers

- Support the delivery of FT Professional strategies and objectives

Skills / Experience

- Significant leadership and management experience

- Strong team player and effective communicator

- Experience with CRM systems and marketing automation technologies

- Analytical and data literate

- Proficient in process mapping and optimization

- Excellent digital skills and understanding of marketing/sales technologies

- Strong project management skills

Preferred

- Experience in change management

- Proficiency in Salesforce.com and Marketo

What's in it for you?

We offer a range of benefits to our employees, including generous annual leave, flexible working options, medical cover, gym memberships, and more. We are committed to creating an inclusive environment for career development. Find out more about our benefits here.

Further Information

The FT is an equal opportunities employer that promotes diversity and inclusivity in the workplace. We welcome applicants from all backgrounds and strive to provide an inclusive working environment for all employees. We are committed to accommodating specific requests for flexibility during the application process and interviews. If you have any requirements or questions, please contact us at talentft.com. This employer is a corporate member of myGwork, the business community for LGBTQ professionals.

• What is the role of the Revenue Operations Manager?
• What are the key responsibilities of the role?
• What experience do you have in leadership and management?
• How would you prioritize workload and manage a team?
• What is your experience with CRM systems and marketing automation technologies?
• Can you give an example of a change project you have managed?
• How do you stay up-to-date with new developments in marketing and sales technologies?
• What strategies would you implement to improve customer experience and operational efficiency?
• Can you provide an example of when you have influenced the successful rollout of a new initiative?
• How do you ensure effective communication and collaboration across teams?

• Can you tell me more about the company culture and values?
• What specific initiatives or projects will I be working on in this role?
• How do you measure the success of the revenue operations initiatives?
• Can you provide more details about the technology solutions and platforms that are currently being used?
• What opportunities for career development and growth are available within the company?