Head Of Revenue Operations (12 Month FTC)
12 Month FTC
The FT has an unwavering mission: to deliver independent, high-quality information, news, and services to individuals and companies worldwide. This mission is the foundation of our reputation and the core of our aspirations for the future. At the FT, our people experience more than just the work we do. We have a diverse workforce from various backgrounds and disciplines, spanning across different locations. We foster a supportive and inclusive culture that values curiosity and rewards ambition. Those who share our mission and embrace our values will find plenty of challenges, inspiration, and opportunities for growth. Together, we help our audience become better informed and understand the world around them. This is a job that truly matters and a career that can take you anywhere.
Our commitment to diversity and inclusion
At the FT, we believe in giving employees from all regions a voice so that diverse perspectives are heard and valued. We strive to create a supportive workplace where employees can be their authentic selves and have the flexibility to meet their personal needs. We are committed to removing barriers and promoting inclusivity for all, particularly for employees from underrepresented groups.
The FT's Professional business
The FT has established commercial relationships with over 5000 corporate, government, and education customers worldwide. These customers pay for access to FT's journalism on various media platforms, benefiting over 650,000 people. Professional customers are crucial to the FT's global growth strategy. FT Professional also licenses FT's content through syndication agreements with other publishers. This successful business consistently delivers double-digit revenue growth and impressive margins. The next phase of success for FT Professional involves expanding the core business and investing in new products and services. This transition to a multi-product organization requires efficient systems, processes, and business intelligence to inform strategic decision-making.
Reporting to the Operations Director, this role leads a team based in London and Manila. The role is responsible for enhancing the effectiveness and productivity of the B2B marketing, customer success, sales, and support teams. This includes implementing marketing automation technology, developing new technology solutions, optimizing operational procedures, and managing existing solutions.
- Lead teams in London and Manila, providing direction, coaching, objective setting, performance reviews, and career development
- Drive productivity and revenue growth across Marketing, Customer Success, Sales, and Support through initiatives and processes
- Collaborate with other teams to influence the successful rollout of new initiatives and products
- Provide updates on revenue operations initiatives to key stakeholders
- Measure the effectiveness of initiatives to improve customer experience and operational efficiency
- Optimize FT Professional technologies and solutions
- Evaluate and replace software, maintaining relationships with software providers
- Support the delivery of FT Professional strategies and objectives
Skills / Experience
- Significant leadership and management experience
- Strong team player and effective communicator
- Experience with CRM systems and marketing automation technologies
- Analytical and data literate
- Proficient in process mapping and optimization
- Excellent digital skills and understanding of marketing/sales technologies
- Strong project management skills
- Experience in change management
- Proficiency in Salesforce.com and Marketo
What's in it for you?
We offer a range of benefits to our employees, including generous annual leave, flexible working options, medical cover, gym memberships, and more. We are committed to creating an inclusive environment for career development. Find out more about our benefits here.
The FT is an equal opportunities employer that promotes diversity and inclusivity in the workplace. We welcome applicants from all backgrounds and strive to provide an inclusive working environment for all employees. We are committed to accommodating specific requests for flexibility during the application process and interviews. If you have any requirements or questions, please contact us at talentft.com. This employer is a corporate member of myGwork, the business community for LGBTQ professionals.
10 Interview Questions You Might Get Asked
These are questions that we think might come up at some point during the interview process. It's worth prepping answers for the questions below, as well as other key areas you think will be important to secure the role.
- What is the role of the Revenue Operations Manager?
- What are the key responsibilities of the role?
- What experience do you have in leadership and management?
- How would you prioritize workload and manage a team?
- What is your experience with CRM systems and marketing automation technologies?
- Can you give an example of a change project you have managed?
- How do you stay up-to-date with new developments in marketing and sales technologies?
- What strategies would you implement to improve customer experience and operational efficiency?
- Can you provide an example of when you have influenced the successful rollout of a new initiative?
- How do you ensure effective communication and collaboration across teams?
5 Questions You Could Ask
Based on the job description above, here are 5 questions we think you could ask during your interview. Use them as a guide to help you write your own questions.
Remember: Always have at least 5 questions prepared for the interview. If you do not, you run the risk of looking unprepared.
- Can you tell me more about the company culture and values?
- What specific initiatives or projects will I be working on in this role?
- How do you measure the success of the revenue operations initiatives?
- Can you provide more details about the technology solutions and platforms that are currently being used?
- What opportunities for career development and growth are available within the company?
Posted: 2023-11-17 00:00:00
Job Type: contract
FT or PT: full_time
Category: IT / Computing / Software
Latest Blog Posts
Lisa Owiaji - Posted on 11th November 2023 at 20:11
The UK Civil Service Fast Stream program represents an exceptional opportunity for graduates aspiring to shape the future of public service. R...
Lisa Owiaji - Posted on 11th November 2023 at 18:35
Welcome to the civil service! As you embark on this new journey, here are ten crucial tips to help you navigate and thrive in your new role:...
Lisa Owiaji - Posted on 16th November 2023 at 17:29
A career in the UK Civil Service is more than just a job; it's a commitment to public service, and it starts with a well-navigated application process. As you consider this career path, understandi...
Lisa Owiaji - Posted on 5th November 2023 at 18:53
The UK Civil Service is renowned not only for offering a chance to contribute to the public good but also for providing its employees with a robust benefits and pension package. These benefits are ...
Lisa Owiaji - Posted on 5th November 2023 at 18:30
Embarking on a career in the civil service can be one of the most rewarding decisions you can make. The ...
Parker Jones Group Ltd1-Click Apply
Service Care Solutions1-Click Apply
People Source Consulting1-Click Apply
Boston Hale1-Click Apply