ServiceNow Architect

Unisys is a global technology solutions company that powers breakthroughs for the world's leading organizations. We specialize in digital workplace; cloud, applications & infrastructure; enterprise computing; and business process solutions.

We are currently seeking a highly skilled and experienced ServiceNow Architect to join our team. In this role, you will be responsible for designing, developing, and implementing ServiceNow solutions that meet our clients' business requirements. You will work with cross-functional teams to analyze existing systems, identify areas for improvement, and architect innovative solutions using the ServiceNow platform.

The ideal candidate should have a deep understanding of ServiceNow capabilities and best practices, along with excellent technical, analytical, and communication skills. Key responsibilities include:

• Designing and architecting end-to-end ServiceNow solutions based on business requirements
• Collaborating with business stakeholders to understand their needs and translate them into technical requirements and design specifications
• Conducting thorough analysis of existing systems and processes to identify areas for improvement and propose innovative ServiceNow-based solutions
• Developing and implementing ServiceNow modules, workflows, forms, and integrations
• Configuring and customizing ServiceNow applications to meet specific business needs
• Collaborating with cross-functional teams to gather requirements and define project scope
• Performing system testing, troubleshooting issues, and conducting performance tuning
• Providing technical guidance and mentorship to junior team members

The key qualifications for this role include extensive experience as a ServiceNow Developer or Administrator, strong knowledge of ServiceNow modules, and proven experience in designing and implementing complex ServiceNow workflows, forms, and integrations. Other qualifications include a solid understanding of ITIL processes and best practices, excellent problem-solving and analytical skills, and strong communication skills.

In return, we offer competitive compensation and benefits, innovative and challenging work, a collaborative culture, employee development opportunities, and industry expertise. We are also committed to social responsibility and sustainability.

• What is your experience with ServiceNow development and administration?
• Can you explain your experience in designing and implementing complex ServiceNow workflows, forms, and integrations?
• How familiar are you with ServiceNow modules such as IT Service Management, IT Operations Management, and IT Asset Management?
• Do you have a solid understanding of ITIL processes and best practices?
• Can you provide examples of projects where you have collaborated with cross-functional teams to gather requirements and define project scope?
• How do you stay updated with the latest ServiceNow features, functionalities, and industry trends?
• Have you mentored junior team members in the development of ServiceNow solutions?
• Are you certified as a ServiceNow Implementation Specialist or System Administrator?
• Can you provide examples of troubleshooting and performance tuning you have done with ServiceNow applications?
• How do you communicate technical concepts to non-technical stakeholders?

• What specific ServiceNow modules have you worked with and what was your role in implementing them?
• Can you provide an example of a complex ServiceNow workflow, form, or integration that you have designed and implemented?
• How do you stay up-to-date with the latest ServiceNow features, functionalities, and industry trends?
• Can you discuss a time when you had to troubleshoot and resolve a technical issue with a ServiceNow application?
• What is your approach to collaborating with cross-functional teams and communicating technical concepts to non-technical stakeholders?