Service Owner

We are currently seeking a Service Owner to join our public sector client in a hybrid role. This position offers a day rate of up to £799 (Inside IR35) and will require 2 days in the London office. The start date is ASAP, and the duration of the contract is 12 months.

The primary responsibility of the Service Owner will be to ensure that the operating systems and infrastructure are in compliance with specific commitments. This includes keeping all security and functional updates current and verified.

To be successful in this role, you should have experience delivering or supporting end user technology, with a strong knowledge of O365 and Windows 10. Additionally, experience in delivering technical change and service improvements in large organizations is essential. You should also have experience managing IT service delivery with large operational teams in complex organizations, as well as developing teams and raising performance standards.

If you are interested in learning more about this exciting Service Owner opportunity, please apply here.

Service Delivery Head of Operations - Service Owner

1. Can you describe your experience in delivering or supporting end user technology? 2. How familiar are you with O365 and Windows 10? 3. Can you explain your experience in delivering technical change and service improvements in large organizations? 4. Have you managed IT service delivery with large operational teams in complex organizations before? 5. How have you developed teams and raised performance standards in your previous roles? 6. Can you provide an example of a time when you had to ensure that operating systems and infrastructure were in compliance with certain commitments? 7. How do you stay updated on security and functional updates for operating systems and infrastructure? 8. How would you approach verifying that security and functional updates are up to date and applied correctly? 9. Can you share an example of a time when you had to troubleshoot and resolve issues related to operating systems and infrastructure? 10. How do you prioritize and manage multiple projects and tasks in a fast-paced environment?

• Can you provide more information about the specific commitments and compliance requirements that the operating systems and infrastructure need to meet?
• What are the security and functional updates that need to be implemented and how frequently are they released?
• Can you tell me more about the end user technology that I will be delivering or supporting? What specific tools or software are involved?
• What challenges have you faced in implementing technical change and service improvements in large organizations in the past, and how have you overcome them?
• Can you provide examples of how you have developed teams and raised performance standards in previous roles? What strategies or approaches did you use?